Grasstech Meadow
Clear guidelines for refund eligibility and procedures at Grasstech Meadow
At Grasstech Meadow, we understand that circumstances can change. Our refund policy is designed to be fair while maintaining the integrity of our legal ethics education programmes.
Refund requests must be submitted through our official channels. We process each request individually, considering the specific circumstances and our commitment to supporting legal professionals in their ethical development.
We've streamlined our refund process to make it straightforward and transparent. Here's exactly what happens when you submit a refund request:
Complete our refund request form or contact our support team with your enrolment details and reason for the refund request.
Our team reviews your request within 5 working days, considering your specific circumstances and programme progress.
We'll notify you of our decision via email, including detailed information about any approved refund amount and processing timeline.
Approved refunds are processed within 10 working days back to your original payment method or agreed alternative.
We acknowledge receipt of your refund request and provide a reference number for tracking purposes.
Our team conducts a thorough review of your request, including course progress and eligibility criteria.
We communicate our decision with detailed reasoning and next steps if the refund is approved.
Approved refunds are processed to your original payment method, with confirmation sent once completed.
Refunds are typically processed back to the original payment method used for your enrolment. Processing times can vary depending on your payment provider:
Refunds to credit and debit cards usually appear within 3-5 working days after processing. However, some banks may take up to 10 working days to show the refund on your statement.
Direct bank transfer refunds are processed within 2-3 working days. We'll need to verify your bank details before processing to ensure security.
Digital payment method refunds are typically instant once processed from our end, though some platforms may have their own processing delays.
If your original payment method is no longer available, we can arrange alternative refund methods including bank transfer or cheque payment with appropriate verification procedures.
Certain items and services are not eligible for refunds under our standard policy. Understanding these exceptions helps set clear expectations:
We recognise that exceptional circumstances may arise. Even for typically non-refundable items, we encourage you to contact us to discuss your situation. We evaluate each case on its merits and may offer alternative solutions or partial refunds where appropriate.
If you're not satisfied with our refund decision, we have a clear process for addressing concerns and disputes:
You can request an internal review of any refund decision within 30 days. This involves a senior team member who wasn't involved in the original decision reviewing your case with fresh perspective.
Should the internal review not resolve your concerns, we can facilitate discussions with independent mediation services or provide information about your rights under consumer protection legislation.
We're committed to fair treatment and will work with you to find reasonable solutions. Most disputes are resolved through open communication and understanding of each other's position.
Our support team is here to help you through the refund process. Whether you have questions about eligibility or need assistance with your request, we're ready to provide clear guidance.
Contact Support Team